Contact Us

Contact

How Can We Help?

Whether you have questions about a massage chair, need guidance on choosing your next recovery tool, or want to discuss setup details.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel

Email

support@therestorativeway.com
Replies within 24 hours

Phone

(555) 000-0000
Mon-Fri 9am-5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions

How long will it take for my order to arrive?

Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. Total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.

Do you offer free shipping on massage chairs and saunas?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.

What is your return policy for large wellness equipment?

We stand behind every product we sell. If something does not meet your expectations, please contact our team within the return window outlined on our Returns page. We will walk you through the process and help arrange everything for you.

Can I exchange my item for a different model?

Absolutely. If you would like to swap for a different massage chair model, sauna size, or therapy panel, reach out to our team and we will coordinate the exchange. We want to make sure you end up with the perfect fit for your space and recovery routine.

How do I choose between a cold plunge and an infrared sauna?

Both serve different aspects of recovery. Cold plunges use temperature contrast to support circulation and muscle recovery after activity, while infrared saunas use gentle heat to promote relaxation and comfort. Many of our customers enjoy pairing both for a complete at-home wellness routine. Contact us and we can help you decide based on your goals and available space.

What space requirements do I need for a massage chair or sauna?

Space requirements vary by model. Most massage chairs need a few inches of clearance behind them for recline, while infrared saunas and cold plunges have specific footprint dimensions listed on each product page. If you are unsure about fit, send us your room dimensions and we will recommend the best options.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

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Order Status & Shipping
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Every inquiry receives a thoughtful, personalized reply within one business day from our wellness team.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

Expert Guidance

Our team understands massage chairs, saunas, and recovery tools inside and out to help you make confident decisions.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.

Owned and operated by The Restorative Way
1401 21st St, Ste R, Sacramento, CA 95811